How long is the return service period?
You can return your shipment within 30 calendar days of receipt.
How to return?
If you need a return, please email us. We verify the actual situation and give you feedback within 2 working days.
1. The packaging of the product must be unopened
2. In the original packaging
3. With receipt or proof of purchase
After the refund application is successful, we will notify you of the specific address for the refund by email.
Is there a charge for returns?
1、If the return is not caused by the merchant, for example: the customer is not satisfied with the product. The customer is responsible for shipping and any other charges during the return process.
2、If the return is caused by the merchant itself, such as delivery problems; product lost or damaged, etc. We will handle shipping and any other charges during the return process.
Outbound shipping and taxes on the original order are non-refundable.
How soon will I receive my refund?
You will receive a notification email within 3-5 business days after we receive the returned item, and when the refund is processed. Refunds will be returned to the account from which funds were originally withdrawn.
Please note that for credit card payment refunds, please allow up to one billing cycle to credit your account. Please do not ask your credit card company for a refund during the return process, as it will take time to resolve refund disputes. It is usually best to be patient and wait for the return process to proceed normally. Alternatively, if there is an unusual delay, please feel free to contact us （firstname.lastname@example.org）for assistance.
1. Damaged items are items that were damaged during shipping.
In order to help you effectively, please email the damaged product within 48 hours after receiving the product, please do not discard the damaged product and its packaging.
2. Undeliverable and rejected packages
If delivery is refused for any reason or deemed undeliverable due to an invalid delivery address, you will be charged a penalty which may include, but is not limited to, additional shipping and handling charges.